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| Articles about Somewhere Else |
| Call Center Blogger: Pretending You're Somewhere Else [Digg] | | 2008-05-13 12:50:46 | | In the outsourced call center world, occasionally and due to client protocols we are not allowed to say were we are actually located. This creates a lot of problems for call center agents especially if you're accent tells the obvious. Here's another interesting story by a Sprint customer who probably spoke with one of us here in the Philippines.... | | By: Beijing 2008 Olympics Blog | | |
| | Pretending You're Somewhere Else | | 2008-05-13 11:41:00 | | In the outsourced call center world, occasionally and due to client protocols we are not allowed to say were we are actually located. This creates a lot of problems for call center agents especially if you're accent tells the obvious. Here's another interesting story by a Sprint customer who probably spoke with one of us here in the Philippines. To this day, I still don't understand why clients are prohibiting such things as letting their customers know they're being taken care of by a competent person from here in our country. If we're given the right tools, training, motivation and empowerment, this story right down here could have easily ended as a sale on the first call and where we are or who we are won't really matter. ( ***You can click on any of the images to see the full story***)The customer Ms. Debbie Levitt was asking the right question in the red highlight above. I also need to ask if we are to pretend that we are from somewhere else, a non-native English speaking country,... | | By: The Call Center Expert | | |
| | Exploding Star Orchestra - We Are All From Somewhere Else | | 2007-10-09 23:01:00 | | Exploding Star OrchestraWe Are All From Somewhere Else[Thrill Jockey, 2007]I was quite thrilled – and indeed a little surprised – by the appearance of cornetist Rob Mazurek’s new outfit Exploding Star Orchestra at Pepper Jack’s Café (now, with the demise of The Underground, Hamilton’s best music venue). Mazurek, a long-time player in the influential Chicago scene, has surrounded himself with an all-star cast of players including Nicole Mitchell, Mike Reed, and the seemingly omnipresent John McEntire. After numerous live performances throughout 2005-6, the band retreated to McEntire’s studio for recordings which resulted in this year’s release of We Are All From Somewhere Else on the venerable Thrill Jockey imprint.Unlike Mazurek’s previous outfits such as Chicago Underground Duo, Exploding Star Orchestra is more rooted in trad jazz. “Sting Ray and the Beginning of Time”, the opening suite of the album, would hardly sound out of place within Charlie Mingus’s outpu... | | By: progressive imposition | | |
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